Account & Data Deletion Request

In compliance with Google Play Store Policies, GDPR (Article 17), and CCPA

1. Overview of Safon's Privacy Model

Safon is engineered with a strict offline-first, on-device architecture. Your personal files, scans, photos, PDF documents, and Secure Vault files are processed and stored exclusively on your device hardware. Safon's servers do not receive or store any of your files.

If you have linked your account with Google Sign-In or participated in the Rewards & Credit system, an account record exists in our cloud database (Firebase) to synchronize your credit balance, check-in streak, and referral code across devices. You have the permanent right to delete this account and all associated data at any time.

2. Data Types Deleted Upon Request

When you delete your Safon account, the following information is permanently erased from our servers:

  • Firebase Authentication Record: Your user unique identifier (UID), authentication credentials, and linked Google email address.
  • Cloud Credits & Rewards: Any earned Safon credits, check-in streaks, daily claims, and promo passes.
  • Referral Records: Your generated invite code and historical referral associations.
  • Diagnostics & Messaging Tokens: Any cloud notification tokens (FCM) linked to your session.

Note: Because your files, scans, and vault items are stored only on your phone, deleting your cloud account does not delete local files on your Android device. You can erase local files anytime by clearing the app data in Android Settings or uninstalling the app.

3. Method A: Instant In-App Deletion (Recommended)

If you currently have the Safon app installed on your Android device, you can delete your account and all associated cloud data instantly:

  1. Open the Safon app on your device.
  2. Navigate to the More tab (bottom navigation bar) and tap Settings.
  3. Scroll down to the Account & Privacy section.
  4. Tap Delete Account & Cloud Data.
  5. Confirm the prompt. Your cloud account, authentication credentials, and database records will be erased immediately.

4. Method B: Web Deletion Request (If App is Uninstalled)

If you have uninstalled the app or no longer have access to your device, you can request manual deletion by sending an email from your linked Google Account:

Send an email to: support@safon.app

Subject: [Safon] Account and Data Deletion Request

Body: Please state that you request the permanent deletion of your Safon account and cloud data, and provide the email address used when linking your Google Account.

Our engineering team verifies requests within 48 hours and permanently purges all linked records from Firebase Authentication and Firestore databases within 7 business days. A confirmation email will be sent upon completion.

5. Retention Period

Safon does not retain backups or archives of deleted accounts. Once confirmed, deletion is irreversible. If you subsequently reinstall the app, you will start as a completely new anonymous user with zero prior history.

6. Contact Us

For any questions regarding account deletion or data privacy, please contact:
Email: support@safon.app
Developer: Sefion Technologies Limited